Terms of Service

1. Accounts

You must be at least 18 and authorised to act for the business you register. You are responsible for activity under your account and for keeping your sign-in secure. Tell us promptly at [email protected] if you believe your account has been compromised.

2. The Services

The Services use software agents to carry out tasks on your instructions, including reading and sending mail, scheduling, creating documents, recording calls and completing transactions. You decide which workflows run and which accounts and systems are connected. You are responsible for reviewing the outcomes and for the instructions you give.

Some Services are offered as a private beta. Beta services may change, may be withdrawn, and are provided without the service commitments that apply to generally available products.

3. Your content and data

You keep ownership of everything you bring into the Services. You grant us the right to process it only as needed to provide the Services to you and as described in our Privacy Policy. We do not use your content to train general or foundation AI models.

Where you connect a third-party account, we access it only to carry out the tasks and workflows you set up, and our use of that data is described in our Privacy Policy.

4. Call recording

If you use our call recording features you are responsible for complying with the laws that apply to recording conversations in each place where you and the other parties are located, including giving any required notice and obtaining any required consent. You agree not to record a call where doing so would be unlawful.

5. Acceptable use

You agree not to use the Services to:

• send unsolicited bulk mail or other communications that breach spam laws;
• infringe the rights of others or break any law;
• attempt to access accounts, systems or data you are not authorised to access;
• interfere with the operation or security of the Services; or
• resell or make the Services available to third parties without our agreement.

6. Bookings made through the Services

Bookings, purchases and changes completed through the Services are made with third-party suppliers on your behalf and are subject to those suppliers' own fares, rules and cancellation terms. You authorise the transactions that fall within the policies and limits you configure, and you are responsible for paying for them.

7. Fees

Where a Service is paid, fees are as agreed with you in writing or shown in the product at the time you subscribe. Fees are in Australian dollars unless stated otherwise and exclude GST and other taxes, which are added where applicable.

8. Intellectual property

The Services, including software, design and documentation, belong to Vanthos and its licensors. We grant you a limited, non-exclusive, non-transferable right to use them in accordance with these terms.

9. Warranties and liability

We provide the Services with reasonable care and skill. Beyond that, and to the extent the law allows, the Services are provided as is and we exclude all other warranties. Software agents can make mistakes; you are responsible for reviewing actions taken on your behalf.

To the extent permitted by law, our total liability to you for all claims in connection with the Services in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profit, or loss of data. Nothing in these terms excludes rights you have under the Australian Consumer Law or other law that cannot be excluded.

10. Suspension and termination

You can stop using the Services and close your account at any time. We may suspend or end your access if you breach these terms, if required by law, or if a Service is withdrawn, and we will give you reasonable notice where we can. On termination we will delete your data as described in the Privacy Policy.

11. Changes

We may update these terms from time to time. We will post the new version here and update the date at the top, and for material changes we will notify account holders in advance. Continued use after a change means you accept it.

12. Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

13. Contact

Vanthos, ABN 51 694 368 931. [email protected]